
Client workflow · beta
DMDL
- What looked true
- External service providers had to scan a printed QR code into a Google Form on arrival and again on departure. The proposed fix was a DMDL-hosted form that auto-marked the visit complete via geolocation when the provider left the site—so they would not complete the form twice.
- What discovery found
- The field team needed a real check-in system: capture visits on phones, sync to the office, and record provider sessions. Shipping a PWA plus web portal features looked like the obvious next step.
- Path that followed
- A PWA and portal supported about forty providers and office staff, but iOS browsers do not support background location. Users hit bugs where the PWA was expected to behave like a native app.
- Status
- The PWA path was retired. Mobile is rebuilt as native iPhone and Android apps with Expo/React Native. Beta: admin and staff testing the website portal and native apps; external workforce testing the native phone app.
- What this means for you
- On mobile, users often trust a native app more than a PWA—regardless of how well the PWA performs. Test the platform assumption before you lock the architecture.


